Lawrence Chu

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Lawrence is passionate about the role design plays in building positive, meaningful experiences between people and their environments. Both digital and physical innovations can elevate these relationships, and he is proud of the design work Johnson Controls Hitachi is doing in this space.

As the Director of Product Design at Johnson Controls Hitachi, Lawrence leads both the product design function and their vision for the digital interactive experience, including IoT and Smart Building controls. It’s his role to evangelize the brand values across every user touchpoint of Hitachi Cooling & Heating products, ensuring a harmonious experience that genuinely improves customers' lives.

With over twenty years of experience in product design practice and consulting, and a decade of lecturing at Hong Kong Polytechnic University School of Design, Lawrence has gained a deep understanding of how brand language shapes customer experience and loyalty. He has helped global businesses revitalize their image and transform their design culture and processes to create unique product offerings and, in some cases, carve out new multi-million dollar markets.

Having grown up between Hong Kong, Kuala Lumpur, San Francisco, Toronto, Shenzhen, and Shanghai, Lawrence is a global citizen with deep cultural empathy for both East and West. His understanding of global production informs his approach to design.

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